The federal government has more data confirming what airline industry watchers already suspect — passenger traffic is falling fast. The number of scheduled domestic and international passengers on U.S. airlines in November 2008 declined by 12.8% from November 2007, says…
The U.S. Department of Transportation has fined both JetBlue and Hawaiian “for failing to properly or adequately disclose the on-time performance of specific flights when requested,” Travel Weekly (free registration) reports. The publication says DOT regulations require the 20 carriers…
Apparently fed up with deteriorating on-time performance, Federal Aviation Administration chief Marion Blakey has a message for U.S. airlines: Cut back your schedules or Washington might do it for you. “The airlines need to take a step back on scheduling…
In case you missed this from last week, United says it will work to improve its delivery of checked luggage as part of an updated customer service policy. The Rocky Mountain News writes the airline “has revised its benchmarks and…
From crew shortages at Northwest to widespread weather-related problems, this past week has been a rough one for air travelers. And that could just be tip of the iceberg, according to the San Francisco Chronicle. The paper writes aviation experts…
That’s the headline from Reuters, which writes that as frustrated as travelers may be with crowded planes and delayed flights, these are the realities of the leaner U.S. airline industry as it claws its way back to profitability after a…
Continental and JetBlue were rated the top U.S. airlines of their types according to the J.D. Power and Associates 2007 North America Airline Satisfaction Study released this morning. Continental was named the top traditional hub-and-spoke carrier for the second year…
In addition to ranking the service of U.S. airlines (see above), the J.D. Power and Associates 2007 North America Airline Satisfaction Study also looked at some of the things passengers say they want. The study also finds that passengers in…
New York’s three commercial airports - LaGuardia, JFK and Newark - are among the nation’s worst for on-time flights. The Associated Press notes that 38% of all flights at the airports were either late or canceled between January and April,…
Flights are being delayed nationwide because of computer problems at the Federal Aviation Administration, WCBS-TV of New York is reporting on its website. WCBS says the glitch is affecting the FAA’s departure planning. Airports are apparently being forced to manually…